Product leader with 15+ years of experience building complex digital products across enterprise and consumer spaces. Specialising in analytics platforms, data-heavy UX, and AI-native product strategy. Known for bringing clarity to ambiguous problems and delivering measurable outcomes at scale.
Work Experience
Principal Product Manager
ServiceNow
2020 – Present
Amsterdam, Netherlands
Delivered a new in-platform analytics experience across multiple visualisation types, enabling self-service usage at enterprise scale — driving platform adoption to 1B+ active users with 117% growth in content creation over six months.
Led complex charting framework migration with a focus on risk management and quality — reducing defects from legacy customisation by ~15%.
Defined caching strategies and system improvements to achieve page load times under 5s, followed by a further 50% reduction on large datasets.
Shaped AI-native product direction, using AI as a strategic thought partner to bridge UX and technical feasibility — contributing to a company-wide shift toward decision-oriented, assistive experiences.
Product Manager & Product Roles
Ipsos Interactive Systems
2008 – 2020
Netherlands
Led product for a consumer-facing market research platform (Ipsos iSay), transforming it into an interactive experience — increasing survey completion by 5%, improving panel retention by 8%, and boosting organic recruitment by 1%.
Owned product direction for a sampling methodology tool covering quota selection, deduplication, fraud detection, and completion forecasting — automating ~95% of previously manual processes.
Progressed from junior product roles to Senior PM over 12 years, owning roadmap strategy for survey and analytics platforms used globally.
Led user research initiatives and translated insights into product strategy across cross-functional agile teams.